Kathie Must
Manager of Fundraising and Donor Relations
Telephone # (519) 743-2113
Charitable # 840337653 RR0001

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Reception House Waterloo Region assists refugee families settle, integrate and  thrive

As GivingTuesday kicks off the giving season in Canada, we celebrate the incredible generosity of our own community.  We are so deeply grateful to our volunteers, donors, supporters, funders and community partners for their unwavering support and belief in the work of welcoming refugees to our community. Share your selfie! I believe in Reception House Waterloo Region because….. #unselfie I support Reception House Waterloo Region because….#unselfie Reception House Waterloo Region works with newly arrived government assisted refugees – individuals and families forced to flee their country because of persecution, war, or violence. Coming to a new country is overwhelming. It means starting over, often after enormous loss and trauma.  At Reception House, we assist refugee families throughout their first year, enabling them to settle, integrate and lead healthy and stable lives in their new home, in their new community. Community donations help us with programing geared to critical client needs – helping youth transition at school and in the community, strengthening English literacy, and fostering greater social integration.


Reception House Waterloo Region is a community-based organization that provides a warm welcome to government-assisted refugees (GARs) through a number of programs and services designed to make their new life in Canada a success. These programs and services assist refugees throughout their settlement and integration process, enabling them to lead healthy and stable lives in their new community.

Program Story

Family Partnership Program 

The Family Partnership Program is a social integration and support program where a newcomer individual or family is partnered with a local family or community group for one year. The partnering group or individual acts as a circle of support providing both social and practical resettlement assistance to government assisted refugees. For more information on this program contact The Family Partnership Program provides an invaluable service to newcomers. It creates friendships, builds social networks, gives families an opportunity to practice their English and exposes newcomers to new experiences in their community. Every year, approximately 70 new friendships are born, and partner groups are invited to various sponsored events and outings over the course of the year.

Donation Impact

Donations help build our discretionary fund reserve, which is used for a variety of needs, including transportation for large families, dental needs not covered by OHIP, mobility devices, strollers and medications for special conditions. Discretionary funding allows us to be adaptive to the unique and particular needs of each family we serve, as their needs arise. We also strive to continuously improve our Family Partnership and Youth Program offerings. Your donations help fund outings and educational opportunities for refugees to experience the best that our region has to offer.

Giving Opportunity

By donating your time or funds to this program you help a newcomer family feel a stronger sense of belonging and well-being in their community. Monetary donations go towards field trips, hiring interpreters and other incidental costs.